[LP1: “BridgePoint Financial Services Limited Partnership I and BridgePoint Financial Services Inc. (collectively, . . . .”/BICO: “BICO Risk Management Inc. (. . . ”] "The Company", "we", "us", or "our"), is committed to protecting the personal information of our employees, investors and customers from improper collection, use and disclosure. We are also committed to upholding the privacy commitments of our investors and business partners with regard to the personal information of others that they may make available to us.
This policy ("policy") establishes requirements and responsibilities for the appropriate collection, use and disclosure of personal information. The policy adheres to the privacy principles as set out in the Personal Information Protection and Electronic Documents Act ("PIPEDA") and other applicable legislation.
WHAT IS PERSONAL INFORMATION?
Personal information includes information about an identifiable individual, presented in any form. This may include but is not limited to information such as a person's age, name, address, gender, financial records, opinions, evaluations, and identification numbers including file number(s) and social insurance number.
It does not include the name, job titles, and business address or telephone number of an employee of an organization or personal information that can be found through publicly available information.
Personal information does not include information that has been anonymized so that it does not identify a specific user.
Your personal information may be collected, used and disclosed by the Company through your filling out of our forms or otherwise providing information in order to obtain products and services from us or our partners and affiliates. By filling out the forms or otherwise providing information, either yourself or on behalf of another individual, or by using our website and our products and services, you consent to the collection, use and disclosure of your personal information and, where applicable, the personal information of another individual in accordance with the terms and conditions of this policy.
Personal information collected by the Company will be used or disclosed for various purposes, including but not limited to:
We also collect information from third-party agencies to manage credit and business risks; collect an outstanding debt; detect, prevent, manage, and investigate fraud or other unauthorized or illegal activity.
In certain circumstances we may ask for your express consent which may be provided in writing, electronically (by clicking a button or checking a box), email, facsimile, or orally over the telephone when speaking to our employees or agents.
You may withdraw your consent at any time subject to any legal/contractual restrictions and reasonable notice by contacting us at the contact information below. However, by providing limited personal information we may not be able to provide you with certain products and services that are contingent on providing such information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The personal information we collect is primarily provided by you. We also collect your information from third parties that demonstrate that they have the right to disclose such information to us or where you have provided consent to such disclosure. When you inquire or apply for our products and services, we may collect certain information. The information collected may include (but is not limited to) your name, mailing address, email address, phone number, driver's license number, date of birth, medical records, and other information that is critical in providing our services.
WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
We only collect the information necessary to provide our products. The more we know about you, the better we are able to serve your needs.
The personal information provided to us (including our affiliates, contractors, agents, investors, and lenders) in connection with providing our products may be collected and/or disclosed by us for the purposes of:
In the event that your personal information is to be used or disclosed for any new purposes, we will notify you prior (if required by law) to its use or disclosure and obtain your consent if required.
We will not sell or rent any of your personal information to third parties for their marketing purposes and only share your personal information with third parties that are described in this policy.
In some cases, laws and regulations outside of Canada may be applicable for instances where we may process, disclose or store your personal information outside of Canada. Under such circumstances, we may be lawfully required to disclose your personal information to government authorities under a lawful order or applicable law within that jurisdiction.
SAFEGUARDING YOUR PERSONAL INFORMATION
Our safeguards are designed and maintained in order to protect your personal information, regardless of the format it is in. We ensure that your personal information is protected against theft or loss, unauthorized access, use, copying, modification, disclosure or disposal. Our current measures of protection include (but are not limited to):
PRIVACY AND OUR WEBSITE
In general, we do not collect any of your personal information that can identify you when browsing our website. However, certain non-personal information such as an IP address, cookies, Internet tags and navigational data may be collected. The non-personal information collected is used to improve the content of our website and to enhance the user experience.
The only personal information collected from our website would be the personal information you voluntarily provide so that we may contact you regarding our services that you have inquired about.
ACCESSING, VERIFYING AND UPDATING YOUR PERSONAL INFORMATION
Since we use your personal information to provide you with great service, it is important that your information be kept accurate, complete and up-to-date. If any of your personal information changes please be sure to notify us so that we can make the necessary changes. We may also obtain updated personal information from any other third party that has your consent to share such information with us.
You may request to see any personal information we hold about you (please see contact information below). In rare cases you may be denied access to your personal information if;
In a situation where you are denied access to your personal information, we will advise of the reason in writing.
COMMUNICATING WITH US
[BridgePoint Financial Services Limited Partnership I and BridgePoint Financial Services Inc./BICO Risk Management Inc.] – Privacy Officer
133 Richmond Street West, Suite 201
Phone – [1-888-800-4966/1-888-212-BICO (2426)]
Our Privacy Officer has the decision making authority to resolve most issues. If you are unhappy with how your privacy concerns have been addressed you may contact the Office of the Privacy Commission of Canada at http://www.priv.gc.ca/index_e.asp.
Last updated: January 1, 2018